Privacy statement

Huisartsenpraktijk Zwaag-Pijls handles your personal data with care. We follow the rules of the General Data Protection Regulation (AVG) and the Medical Treatment Agreement Act (WGBO). These laws lay down how we treat your data. Your data must be correct and complete and may only be used for the purpose for which you have given it. Some data are extra sensitive and are therefore treated with strict confidentiality. After all, it is your personal data.

As these rules are the same for all practices within Marne Health Centre, we work with one common privacy regulation. This is called: Privacy regulations GP practices Marne Health Centre. When this text refers to “the GP practice”, we always mean your own GP's practice.

Privacy regulations GP practices Marne Health Centre

General

Since 25 May 2018, the AVG has been in force. This law protects your privacy and personal data. Anyone working with personal data has to comply with these rules. In addition, additional rules apply in healthcare. These can be found in the WGBO. In these privacy regulations, we explain what rights you have and what obligations we have as a GP practice.

Your data in general practice

In general practice, we process personal data, including medical data. This is necessary to treat you properly and to handle the care administratively, for example towards the health insurer. Sometimes we are obliged to use or share data because of the law, for example when reporting an infectious disease. This may also be necessary if there is a serious danger to your health or that of others.

How we handle your data

Your data will only be used for clear and necessary purposes. This is mainly for your care, for making the practice work well, and sometimes for scientific research, education or information. Your data will not be used for other purposes.

We will always let you know that we are processing your data. This may be through your healthcare provider, through information in the practice or through our website. All GP practice staff have a duty of confidentiality and handle your data with care. Your data is properly secured and can only be accessed by people who need it for their work.

We do not keep your data for longer than necessary. We usually keep medical data for 15 years after your last treatment. Sometimes it may be necessary to keep data longer, for example for your health or that of your children. This is determined by the GP.

Your rights

You have the right to know what personal data we hold about you. You may view your data and you may request a copy, as long as it does not breach the privacy of others. If data is incorrect, you may ask for it to be corrected or supplemented. In some cases, you may ask for data to be deleted or destroyed. This is only possible if the data are no longer needed and do not have to be kept compulsorily.

You may also have a self-declaration, of a medical nature, added to your file. In addition, you may object to the use of your data in certain situations.

If you want to exercise your rights, you can make a written request using an application form. You may also have a representative do this, such as someone with written authorisation, a guardian or a mentor.

Notes to the application form

Medical records are usually kept for a maximum of 15 years according to the law. By filling in the form as completely as possible, you will help us find your file properly and protect your privacy. We will treat the data you enter as confidential. If you prefer to collect your file in person, or through an authorised representative, please indicate this on the form.

Patient data

By law, a patient is considered an adult from the age of 16. Young people from 16 years of age must therefore request access or a copy of their medical records themselves. If the patient is deceased, medical data may only be provided if it is plausible that the patient would not have objected to this, or if there is a compelling interest. This is decided by the healthcare provider.

Provision of data to others

The staff at the GP practice will treat your personal data confidentially. We share your data with others only when necessary for your care and usually only with your permission. Sometimes we may or must share data without consent, for example if required by law or in the event of serious danger to your health or that of another person.

Your data may be shared with other healthcare providers, such as the pharmacy or a medical specialist, if this is necessary for your treatment. This is done carefully and only with relevant information.

Security of your data

To manage our systems, we work with specialised ICT suppliers. We have clear agreements on security and confidentiality with these parties. We also keep a record of who views your medical data and when. Should something go wrong with your data despite all these measures, we will inform you. We also report this to our data protection officer and, if necessary, to the Dutch Data Protection Authority.

Exchange of medical data

With your permission, we exchange medical data with the GP post via the National Switch Point (LSP). If you have been to the GP post in the evening or at the weekend, your GP will be notified. This way, your GP knows what you have been for and what was done.

Through the LSP, medication data can also be shared with your pharmacy and other practitioners. This includes prescribed medicines, but also allergies, side effects or other risks. This helps to prevent medication errors and increase your safety.

Access to hospital data

Via a secure internet connection, your GP can, with your permission, view certain data from Ziekenhuis Amstelland. This concerns information from the past year, such as test results and letters from specialists. This provides a better overview, facilitates consultation and prevents unnecessary duplicate examinations. If you do not want this, you can object using a form available from the assistant.

Transfer of your file

If you switch to another GP, it is important that your new GP knows your medical history. Your old GP will then transfer your file, usually digitally and within one month of your request. You cannot take the original file with you. However, you are always entitled to inspect and have a copy of your file.

Recording of phone calls

Our GP practice can record telephone calls. These are incoming and outgoing calls between patients and the doctor's assistant or GP. When you call, you will be informed in advance that the call may be recorded.

The recordings are used for quality purposes, such as listening back in case of ambiguities, evaluating and improving communication, handling incidents and training employees.

Personal data are processed when telephone conversations are recorded. These recordings are subject to medical confidentiality obligations and are handled in accordance with current privacy legislation (AVG).

Conversations are kept no longer than necessary for the purpose for which they were recorded and then securely destroyed.

Juvoly Quickconsult

In our practice, we use Juvoly Quickconsult, a digital tool that converts spoken text during the consultation into a summary for the GP Information System (HIS). This supports the GP's work and contributes to an efficient and careful consultation.

The conversation can be (partially) processed to create the summary. The spoken texts are not saved. Only the summary, after verification by the GP, is recorded in the medical record in the HIS.

Juvoly Quickconsult is used exclusively to properly record the consultation, so that the GP has less typing to do and can pay more attention to you. Do you not want this tool to be used during your consultation, or do you have any questions about it? Feel free to let your GP know.

Camera surveillance

At Marne Health Centre, camera surveillance is used to enhance security. The cameras hang in waiting rooms, corridors and central halls, among other places. It is clearly indicated at the entrance that there is camera surveillance. Images are only used in case of incidents and removed after three weeks at the latest.

Questions or complaints

Do you have questions or complaints about your privacy or the use of your data? If so, please contact your GP. We will be happy to discuss this with you.
These privacy regulations are largely based on the standard privacy statement of the National General Practitioners Association (LHV).