We make every effort to help you to the best of our ability. Nevertheless, if you are not satisfied with one of our staff or with our practice, we would like to hear from you. We think it is important to discuss your complaint with you and to learn from it.
Make your complaint to us
You can make your complaint by our complaints form which you will find at the bottom of this page. As soon as we receive the completed form, we will start working on your complaint. We will contact you within a week to discuss, how we will deal with your complaint. There may be a meeting with the staff member involved or a consultation with a third party. Depending on the outcome of the consultations, we will determine in consultation what we can do for you and carry out the desired actions. We assume that we have thus dealt with the complaint to your satisfaction.
Independent complaints officer
In the unlikely event that this is not the case, you can discuss the complaint with an independent complaints officer. As part of the new WKKGZ Act, we have joined the DOKh complaints desk as a practice. The complaints officer does not take sides and guides you throughout the entire process. Together with you and the practice's internal complaints committee, the officer seeks a suitable solution. Everything you tell is treated confidentially. We also submit complicated complaints to this committee.
Disputes
If, despite the support of the complaints officer, your complaint is still not resolved to your satisfaction, you can file a dispute. This means that your complaint will be dealt with by DOKh's disputes body. This body consists of a judge, a colleague of your healthcare provider and a representative of a patient organisation.
Please note that you can only file a dispute if you have first tried to resolve the problem through the complaints officer. More information on the disputes committee is hir find.
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